1. What is the difference between Pro and Deluxe edition?

Please see Compare Editions.

2. I have an old version of WhizFolders that I bought a few years ago. Can I get a discount (upgrade) to buy the latest version?

Sure, you can. Please contact us giving your old purchase details. If you have been keeping us updated with your latest contact email address, you should normally get upgrade offers from us by email. It might happen that such an email message may not reach you due to some spam filter. You can always login at our self-service support web site support.whizfolders.com with your email address to see the upgrade offer and the discounted order forms.

3. I plan on using WhizFolders on a home and a work machine. Do I need to buy two licenses?

No, you just need to buy one license as long as you are the only user. Generally, this is acceptable for up to two different computers. Besides, in the Deluxe Edition, you can use the portable copy feature to use from a usb drive on any number of computers as long as you are the only user.

Also, if someone else also uses WhizFolders besides you on either of the machines, then you need to buy another license for that person.

4. Do I need to uninstall the trial version before installing the paid version? What will happen to the WhizFolder documents I have created with the trial? Will they too get uninstalled?

You don’t need to uninstall the trial version before installing the paid version. It is automatically replaced by the paid edition. If you buy the Deluxe edition, it installs in a separate folder but continues to access your documents created with the trial edition. In this case, you can uninstall your trial edition later.

Also your whizfolder documents are never deleted with uninstall. It is very important to understand that WhizFolders does not keep your documents but they are separate .wzfolder files in your file system. The main window of WhizFolders merely lists them and the list can be modified by the right-click menu. Read more about this in this blog article.

5. You give 30-days no questions asked refund guarantee. How can you afford to do that?

Because we stand by the quality of our product. We give a fair trial and answer all the questions promptly. Hence, we get hardly a few refund orders in a year. Many of the refunds are for duplicate purchases when some customers forget that they own a copy already and buy it again at full price instead of buying an upgrade at a discount. We usually catch these errors ourselves and contact the customers to confirm if they bought a second copy or is it a mistake.

I have an interesting story about such a case. One elderly customer was suffering from some memory problem and bought the product several times in two years. Once I discovered that, I contacted him and came to know of his condition. Needless to say, I refunded his extra copies, even after the 30-day expiry. When you deal with us, you can count on professional and courteous support. We have an all automated self-service web site too from where the customers can redownload the paid edition and license codes. We trust our customers.

Please also see testimonials from our customers.

6. Is this a download or do I get the program on hard copy? If I have a problem with a computer, do I have to buy the program again to put it back on my computers?

This is a download of the installer along with the license codes. You can even burn it on a CD to reinstall later if necessary.

You don't have to buy the program again if you lose it. We have a self-service support web site just for this purpose. You can always login there to get the latest update and license codes. This service is free for 1 year. After that, you need to purchase an upgrade to continue getting the benefit for another 1 year.

Also, you can create a portable copy of WhizFolders on a usb hard drive. This feature is available in the paid edition.

7. WhizFolder documents are in proprietary format. How can I make sure that I can read them even if I don't have WhizFolders or if it doesn't work for some reason? Or, how can I give them to someone to read who does not have WhizFolders?

We use a proprietary format because it is our own object database that makes all the power features possible. But we have given features and tools to enable you to read your WhizFolder documents even without WhizFolders software. Please read the following note.

We have a freeware Viewer that we keep updated to read all versions of WhizFolder documents. It is available from the web site http://whizfolders.com/viewer/. You can download a copy and burn it to a CD. You can even give it away with your notes to others so that they can read your document without WhizFolders. You can also make self-running e-books with WhizFolders paid edition that do not require WhizFolders to run.

What is more, you can save a complete RTF document copy of your WhizFolder document by using a File menu operation. You can even set this up to be done automatically (in the File Options--Backup) whenever you change and close a WhizFolder document.

8. I am already using a text editor for making notes. Why do I need another?

You don't need another text editor. But, you need a notes database or a note organizer so that you can find a note easily when you need it.

9. But, I keep each note in a text file and organize these text files in file system folders. I view this list of text files with Windows Explorer and can open or edit a note from there. Isn't that enough?

But, do you have control over how this list of note files or names is presented to you? Can you change the order of the note names at will? Can you search through the note files for a piece of information? Can you insert hypertext links in your notes to open other related notes?

10. Hmm. I never thought of that. But, many PIMs are supposed to give some note database features. I already use a PIM. Why do I need another?

Good question. Does your PIM support many other features like calendars, alarms, schedules, contacts, address lists besides giving the feature for notes?

11. Yes, it does. I am curious. Why do you ask that?

A program that does too many things can hardly do proper justice to each of the functions. After all, the menu space is limited. If one were to think of the features needed for your notes alone, all the menu and tool bar space would be taken and if you add other stuff to it, the user interface would become very complicated. Hence, what these programs do is give limited features for each of the functions that you do. If you think a little, you'll get the idea. It's plain common sense. It is the difference between going to a general consultant and to a specialist.

If you are serious about taking control of your notes today, go for the specialist. Use software that is dedicated to making note taking easier for you, that and nothing more. See what difference a "focussed" program like WhizFolders Organizer makes. Use it FREE for 30 days and then decide.

12. I want to ask a technical question.

You can send it to us by the Contact link above. But before that, please search the help file of WhizFolders or the Blog on this web site. You might find the answer quicker.